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Title
Japanese: 
English:Measuring Voice UX Quantitatively: A Rapid Review 
Author
Japanese: シーボーン ケイティー, 浦上Jacqueline.  
English: Katie Seaborn, Jacqueline Urakami.  
Language English 
Journal/Book name
Japanese: 
English: 
Volume, Number, Page        
Published date May 8, 2021 
Publisher
Japanese: 
English:ACM 
Conference name
Japanese: 
English:CHI Conference on Human Factors in Computing Systems CHI '21 
Conference site
Japanese: 
English:Yokohama 
Official URL https://dl.acm.org/doi/10.1145/3411763.3451712
 
DOI https://doi.org/10.1145/3411763.3451712
Abstract Computer voice is experiencing a renaissance through the growing popularity of voice-based interfaces, agents, and environments. Yet, how to measure the user experience (UX) of voice-based systems remains an open and urgent question, especially given that their form factors and interaction styles tend to be non-visual, intangible, and often considered disembodied or “body-less.” As a first step, we surveyed the ACM and IEEE literatures to determine which quantitative measures and measurements have been deemed important for voice UX. Our findings show that there is little consensus, even with similar situations and systems, as well as an overreliance on lab work and unvalidated scales. In response, we offer two high-level descriptive frameworks for guiding future research, developing standardized instruments, and informing ongoing review work. Our work highlights the current strengths and weaknesses of voice UX research and charts a path towards measuring voice UX in a more comprehensive way.

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