@inproceedings{CTT100593183,
  author = {Akira Kamoshida and Takao Terano and Jiang Bin and Hasnat Elias},
  title = {Study on Design Optimization for Customer Services of Car Dealer - Development of Multi-Agent Simulator (SCIM) and its Field Result for Actual Car Sales Service Front},
  booktitle = {},
  year = 2009,
}

@inproceedings{CTT100597476,
  author = {Akira Kamoshida and Takao Terano and Jiang Bin and Hasnat Elias},
  title = {Development of a Multi-Agent Simulator (SCIM) and Its Application to Customer Services of Car Dealer},
  booktitle = {},
  year = 2009,
}