@article{CTT100648590,
  author = {Santi Novani and Kyoichi Kijima},
  title = {Value Co-creation by Customer-to-customer Communication: Social Media and Face-to-face for Case of Airline Selection},
  journal = {Journal of Service Science and Management},
  year = 2012,
}

@inproceedings{CTT100619820,
  author = {Santi Novani and Kyoichi Kijima},
  title = {Service Value Created by Customers’ Information Exchange about Provider: Agent-based Simulation Approach},
  booktitle = {Proceedings of the SRII Global conference 2011},
  year = 2011,
}

@inproceedings{CTT100619972,
  author = {Santi and Kyoichi Kijima},
  title = {VALUE CO -CREATION MODEL OF SERVICE INNOVATION: SYMBIOTIC HYPERGAME ANALYSIS},
  booktitle = {Proceedings of the 54th Annual Conference The International Society for the Systems Sciences},
  year = 2010,
}