@article{CTT100678350,
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  title = {Value-in-Context of Healthecare: What Human factors differentiate Quality of Nursing Service?},
  journal = {Service Science},
  year = 2014,
}

@misc{CTT100668437,
  author = {木嶋恭一 and 出口弘 and 寺野隆雄},
  title = {サービスのためのシステム･サイエンス},
  year = 2014,
}