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Title
Japanese: 
English:Factors and Development of Cognitive and Affective Trust on Social Robots 
Author
Japanese: 権瓶貴之, 梅室博行.  
English: Takayuki Gompei, HIROYUKI UMEMURO.  
Language English 
Journal/Book name
Japanese: 
English:Lecture Notes in Artificial Intelligence 
Volume, Number, Page 11357        pp. 45–54
Published date Nov. 28, 2018 
Publisher
Japanese: 
English:Springer 
Conference name
Japanese: 
English:10th International Conference on Social Robotics (ICSR 2018) 
Conference site
Japanese: 
English:Qingdao 
DOI https://doi.org/10.1007/978-3-030-05204-1_5
Abstract The purpose of this study is to investigate the factors that contribute to cognitive and affective trust of social robots. Also investi- gated were the changes within two different types of trust over time and variables that influence trust. Elements of trust extracted from literature were used to evaluate people’s trust of social robot in an experiment. As a result of a factor analysis, ten factors that construct trust were extracted. These factors were further analyzed in relations with both cog- nitive and affective trust. Factors such as Security, Teammate, and Per- formance were found to relate with cognitive trust, while factors such as Teammate, Performance, Autonomy, and Friendliness appeared to relate with affective trust. Furthermore, changes in cognitive and affective trust over the time phases of the interaction were investigated. Affective trust appeared to develop in the earlier phase, while cognitive trust appeared to develop over the whole period of the interaction. Conversation top- ics had influence on affective trust, while robot’s mistakes had influence on the cognitive trust. On the other hand, prior experiences with social robots did now show any significant relations with neither cognitive nor affective trust. Finally, Familiarity attitude appeared to relate with both cognitive and affective trust, while other sub-dimensions of robot atti- tudes such as Interest, Negative attitude, and Utility appeared to relate with affective trust.

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