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Title
Japanese: 
English:Service Literacy 
Author
Japanese: 日高一義, ジェームズ スポーラー.  
English: Kazuyoshi Hidaka, James C. Spohrer.  
Language English 
Journal/Book name
Japanese: 
English:Proceedings of Naples Forum on Service 
Volume, Number, Page        
Published date June 4, 2019 
Publisher
Japanese: 
English: 
Conference name
Japanese: 
English:Naples Forum on Service 
Conference site
Japanese: 
English:Napoli 

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