The 5th World Conference on Production and Operations Management
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This paper presents a holistic management model for a healthcare organisation based on performance assessment by benchmarking with national standard and short-term changes in clinical performance. As benchmarking data, annual records of performance indicators were collected from 94 dialysis facilities in Japan. Validity and usefulness of the model were discussed through case studies applying to dialysis clinics/hospitals. The case results implied that the assessment model is applicable not only for the same type of organisations in any country by tuning weights of performance indicators to match specific situations under study, but also for other types by selecting appropriate performance indicators.
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